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Welcome to the intlx Solutions Technology Community!
We’re excited to have you here and look forward to building a collaborative, engaging, and informative technology community together. Before getting started, please take a moment to review our Community Guidelines (https://community.intlxsolutions.com/guidelines).
Here are a few quick steps to help you get set up and connected:
– Complete your…
Mike Kosma, Andrew Conlon and 10 others -
AI Isn’t Replacing CCaaS — It’s Reshaping It
One thing we’ve been finding especially interesting lately in the contact center space is how quickly the conversation has shifted from “cloud migration” to “workflow intelligence.”
A year ago, most discussions centered around platform replacement, voice migration, or whether a solution was fully cloud-native vs. hybrid. Those still matter…
Tyler Johnston -
Welcome to the Unified Communications group!
This space is focused on collaboration platforms, communication technologies, and solutions that help teams stay connected and productive.
What to Use This Group For:
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Voice, messaging, and video collaboration discussions
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Unified communications platform support
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Microsoft Teams, Zoom, VoIP, and related technologies
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Telephony and conferencing…
Tyler Johnston -
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Welcome to the System Tools & Processes group!
This group is dedicated to the tools, systems, workflows, and operational processes that help keep environments running efficiently.
What to Use This Group For:
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System and tool discussions
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Process documentation and improvements
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Workflow automation ideas
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Standard operating procedures (SOPs)
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Platform updates and operational changes
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Knowledge sharing…
Tyler Johnston -
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Welcome to the Contact Center group!
This group is focused on discussions, support, collaboration, and best practices related to contact center operations, technologies, and customer experience.
What to Use This Group For:
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Contact center platform discussions
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Call flow and routing questions
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Agent tools and workflow improvements
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Customer experience strategies
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Reporting and…
Tyler Johnston -
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Welcome to the Troubleshooting group!
This space is dedicated to identifying, discussing, and resolving technical issues across systems, applications, devices, and platforms.
What to Use This Group For:
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Sharing fixes and workarounds
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Discussing outages or service interruptions
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Collaborating on root cause analysis
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Welcome to the General Discussions group!
This is the central hub for open conversations across our tech community. Whether you want to share ideas, discuss trends, ask general questions, or celebrate wins, this is the place to do it.
What to Use This Group For:
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General technology conversations
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Industry news and trends
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Team updates and announcements
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Sharing helpful articles, tools,…
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Reply to Managing Announcements
Very professional Video. Great job Bill!!!
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Absolutley … recently been looking another Teams Intrgrated CCaaS solution we should discuss!
Carly Larkins -
I’ve had a couple customers who use Avaya AACC ask me to recommend a Cloud CCaaS platform if they decide to migrate to MS Teams for their UCaaS. I’ve been leading with Luware, but would like to open the discussion to get some feedback.
Carly Larkins - Load More
