intlx Solutions Technology Community | Contact Center | Activity https://community.intlxsolutions.com/groups/contact-center/ Activity feed for the group, Contact Center. Thu, 23 Jul 2026 17:24:26 -0400 https://buddypress.org/?v=3.1.2 en-US 30 hourly 2 74ef98a686110cb5744bfe41cc7fe368 Cary Nichols started the discussion AI Isn’t Replacing CCaaS — It’s Reshaping It in the forum Contact Center https://community.intlxsolutions.com/groups/contact-center/forum/discussion/ai-isnt-replacing-ccaas-its-reshaping-it/ Fri, 15 May 2026 18:47:59 -0400 AI Isn’t Replacing CCaaS — It’s Reshaping It

One thing we’ve been finding especially interesting lately in the contact center space is how quickly the conversation has shifted from “cloud migration” to “workflow intelligence.”

A year ago, most discussions centered around platform replacement, voice migration, or whether a solution was fully cloud-native vs. hybrid. Those still matter…

Read more

]]> 55b38e91c2af64e2db26b8d28a4789c9 intlx Solutions started the discussion Welcome to the Contact Center group! in the forum Contact Center https://community.intlxsolutions.com/groups/contact-center/forum/discussion/welcome-to-the-contact-center-group/ Fri, 15 May 2026 18:14:42 -0400 Welcome to the Contact Center group!

This group is focused on discussions, support, collaboration, and best practices related to contact center operations, technologies, and customer experience.

What to Use This Group For:

  • Contact center platform discussions

  • Call flow and routing questions

  • Agent tools and workflow improvements

  • Customer experience strategies

  • Reporting and…

Read more

]]> 9587e06c4bd8d6d63a2d4e3c7c0124a5 Cary Nichols replied to the discussion Cloud CCaaS in the forum Contact Center https://community.intlxsolutions.com/groups/contact-center/forum/discussion/cloud-ccaas/#post-170 Thu, 14 May 2026 17:12:39 -0400 Reply to Cloud CCaaS

Absolutley … recently been looking another Teams Intrgrated CCaaS solution we should discuss!

]]> 793e10d15451ffc5d1959b8989d9322c Dan McCabe started the discussion Cloud CCaaS in the forum Contact Center https://community.intlxsolutions.com/groups/contact-center/forum/discussion/cloud-ccaas/ Thu, 14 May 2026 16:25:46 -0400 Cloud CCaaS

I’ve had a couple customers who use Avaya AACC ask me to recommend a Cloud CCaaS platform if they decide to migrate to MS Teams for their UCaaS. I’ve been leading with Luware, but would like to open the discussion to get some feedback.

]]>